Privacy Policy

Arflex Japan Ltd. (“Arflex Japan” or “we”) is renowned for enabling customers to live comfortable and fulfilling lives by providing them with top-quality products, original services and new lifestyles. Guided by this vision, we are committed to earning our customers’ trust and confidence so that we can maintain robust, long-term relationships with them. We believe that a vital part of this commitment is to securely safeguard our customers’ personal information and comply with the basic policy below concerning protection of personal information to ensure rigorous protection of personal information (“this Policy”). Meanings or interpretations of the terms referred to in this Policy are in accordance with the Act on the Protection of Personal Information of Japan (Act No.57 2003 or the “Act”) and other applicable laws and regulations.

1. Legal Compliance

In handling personal information, Arflex Japan will comply with the Act and other applicable laws and regulations.

2. Acquisition of Personal Information

Arflex Japan will lawfully and properly acquire personal information to the extent necessary to achieve the purposes of use of such personal information described in Article 3.

3. Purpose of Use of Personal Information

Arflex Japan may use acquired personal information for one or more of the following purposes:

(1) Personal information of customers

  • i) Proposal of layouts and products according to the customer's request
  • ii) Execution of contracts, management and provision of after-sales service
  • iii) Shipment and delivery of goods
  • iv) Providing Information about Arflex Japan, its products, services and events
  • v) Improvement of products and services
  • vi) Responses to inquiries and consultations from the customer
  • vii) Contact for business negotiations and meetings with the customer
  • viii) Other purposes specified in advance or at the time the customer provides personal information

(2)Personal Information of business partners and their directors and employees

  • i) Communications related to business negotiations required for the execution of business
  • ii) Management of supplier information, and processing of payments and receipts
  • iii) Providing Information about Arflex Japan and its products, services and events

(3) Information on employees, applicants for employment, retired employees and their families

  • i) Business communication, business management, and facility management
  • ii) Personnel management, such as hiring, decisions on positions, notifications and attendance management
  • iii) Provision of recruitment information and recruitment activities
  • iv) Payment of salary, bonus, and welfare programs
  • v) Health management
  • vi) Administration of tax and social insurance

4. Provision of Personal Information to Third Parties

We will not disclose or provide personal information to third parties except in the following cases:

  • i) When the customer has given consent to the disclosure/provision
  • ii) When complying with laws and regulations
  • iii) When it is necessary to protect the life, health, or property of a person and the customer’s prior consent is not reasonably obtainable
  • iv) When Arflex Japan entrusts the handling of personal information to a third party within the scope necessary to achieve the purpose of use
  • v) In case of joint use as set forth in Article 5

5. Joint Use of Personal Data

(1) Items subject to joint use
Name, address, date of birth, telephone number, fax number, email address, order history, contents of inquiry, and other information provided by the customer.

(2) Scope of joint users
Arflex Japan and its exclusive distributors (Conde House Sapporo [exclusive distributor in Hokkaido], L'INTERNO BY YAMAGISHI [exclusive distributor in Hokuriku area], Proposta [ARFLEX Fukuoka] [exclusive distributor in Kyushu area])

(3)Purpose of use

  • i) Proposal of layouts and products according to the customer's request
  • ii) Execution of the contract, management and provision of after-sales service
  • iii) Shipment and delivery of goods
  • iv) Providing Information about Arflex Japan and its exclusive distributors, their products, services and events
  • v) Improvement of products and services
  • vi) Responses to inquiries and consultations from the customer
  • vii) Contact for business negotiations and meetings with the customer
  • viii) Other purposes specified in advance or at the time the customer provides personal information

(4) The company responsible for managing joint use:
Arflex Japan Inc.

6. Secure Management of Personal Data

Arflex Japan will exercise necessary and appropriate supervision over our employees and regularly reinforce each employee’s understanding regarding this Policy so that personal data will always be managed and used in a secure manner. If we entrust the handling of personal data to any third party, we will exercise necessary and appropriate supervision over the third party to safeguard entrusted personal data. We will also firmly implement necessary and appropriate measures to protect personal data from external unauthorized access, destruction, manipulation, leakage and other threats and will regularly upgrade the level of these measures in step with advances in technology.

7. Requests on Retained Personal Data for Disclosure, Correction, etc.

Upon receiving a request under the Act regarding any retained personal data (including requests for notification of the purpose of that data, disclosures, corrections, and discontinuance of utilization), Arflex Japan will appropriately respond to such request pursuant to applicable laws and regulations after verifying the validity of such request. The customer may be required to present a driver’s license, passport, or other official ID to confirm certain information.

If you wish to make such request, please call Customer Service at the number shown in Article 9 below. We will inform you of the procedures and any documents required for disclosure, and may charge a fee for notification and disclosure of the purpose of use.

8. Policy Revisions

Arflex Japan will regularly review this Policy and may make improvements to it as needed. All revisions to this Policy will be posted on this website. Please review this Policy whenever you access the website or any time you wish to see the latest version.

9. Inquiries

Please contact our customer service department if you have questions about this Policy or your personal information.

Customer Service (Tel): +81-(0)120-33-1951 from 10 a.m. to 5 p.m., Mon.–Fri. (JST, excluding holidays in Japan)

Copyrights

Arflex Japan Ltd. holds the copyrights and moral rights to all text, images and any other content presented on this website.

Reprint, reproduction, transmission, translation, adaptation, alteration, addition or any other use of this website’s content, whether through digital, print or any other media, is prohibited without the prior express consent of Arflex Japan Ltd.

Product Prices

All prices listed on this website represent base prices, and are subject to change without prior notice. We ask for your understanding in cases where the production and/or supply of listed products may be stopped without prior notice.

Liability

Arflex Japan Ltd. makes every effort to maintain the quality of this website’s content, but we do not guarantee its accuracy and integrity. Please also note that the content is subject to change without prior notice. We assume no liability for damages incurred by users from their use of this website.

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