professional support

covers

New covers can be purchased for products that feature covering systems designed to be replaceable by the customer. Since we keep the patterns for covers of discontinued furniture, we can also supply spare covers for products no longer available. Please note that cotton, urethane, and other cushioning materials tend to shrink or soften over time, so replacement covers can sometimes seem a little oversized, even though the size is the same as the original. Feel free to contact us for information on cushioning replacement/repair.

upholstery

Products without removable covering systems can be sent to our factory for reupholstering. At that time, we can also restore cotton, urethane, and other cushioning materials that have shrunk or softened with time.

repair

If your furniture becomes damaged or faulty, contact us to discuss options for repair. If parts covered by the 10-year warranty fail during the warranty period due to a defect, we will repair or replace the part free of charge.

cleaning

Please follow the cover cleaning instructions provided with your product. If dry-cleaning is indicated, be sure to have the cover professionally dry-cleaned by a professional. If you wish, we can put you in touch with one of our partner dry-cleaning businesses. We can also answer all sorts of questions about dry-cleaning, so contact our customer service team for assistance.

Feel free to contact us for questions about day-to-day care, factory repairs, reupholstering, or other concerns about your arflex furniture.

e-mail us:

call us:

Arflex Japan Customer Service

0120-33-1951Hours: 10 a.m.–5 p.m., Monday to Friday (excl. holidays)

examples of after-sales service

example 1: A・SOFA

Here’s how we repaired a 15-year-old A・SOFA (launched in 1986) that had damage to the seat, seatback and arm cushions:

  • Reupholstering of the base with F2 fabric
  • Replacement of the seat, seatback and arm cushions
  • Replacement of cushion covers with F2 fabric

Total maintenance fee: ¥343,000

example 2: MARENCO

The seat, seatback and arm cushions of this MARENCO (launched in 1971) had become worn with more than 30 years of use, so we fixed it up:

  • Replacement of cushioning material in seat, seatback and arms: ¥149,000
  • Replacement of cover with F2 fabric: ¥60,000

example 3: NT

Following more than 20 years of use, this NT’s (launched in 1977) wooden frame was still going strong, but the leather tape weaving had become damaged, so we replaced the leather while retaining the original frame:

  • Reupholstering of leather tape: ¥82,000
  • The costs listed above are the basic pre-tax maintenance fees.
  • Additional maintenance fees may be required depending on the product’s condition.
  • Contact us for information on fees for delivery of replacement covers/parts and for shipping to and from our factory.

Feel free to contact us for questions about day-to-day care, factory repairs, reupholstering, or other concerns about your arflex furniture.

e-mail us:

call us:

Arflex Japan Customer Service

0120-33-1951Hours: 10 a.m.–5 p.m., Monday to Friday (excl. holidays)

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